Customer Care Representative
Location:
Philippines or Indonesia
Type :
Full Time
Salary Level:
1000-1200 USD per month
Working Hours:
Monday-Friday 10am-7pm EST
Overview
This European company provides innovative software solutions that empower businesses to streamline their operations and achieve their goals. Their user-friendly, efficient, and reliable products are backed by a commitment to exceptional customer service. The company is looking for a dedicated and empathetic Customer Care Representative to join their team. This role focuses on delivering outstanding support to our clients, ensuring their satisfaction with our software products and resolving their inquiries efficiently. The ideal candidate is a problem-solver with excellent communication skills, capable of working independently and collaborating with the support team to enhance the customer experience.
Key Responsibilities
Customer Support & Inquiries:
Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Provide clear and accurate information about our software products to assist clients effectively.
Issue Resolution:
Troubleshoot and resolve customer issues, escalating complex cases to the appropriate team when necessary.
Follow up with clients to ensure their concerns are fully addressed.
Record Keeping & Collaboration:
Maintain detailed and accurate customer records in our customer service software.
Work with team members to identify and implement improvements to support processes.
Required Skills & Qualifications
Qualifications & Industry Knowledge:
Our clients include businesses across industries such as technology, finance, healthcare, and consulting. While prior experience in these fields is not required, candidates must be comfortable quickly learning basic industry concepts to provide informed and relevant support. This ensures productive interactions with clients and helps tailor assistance to their specific needs.
Ideal Candidate Profile:
Required Qualifications:
Proven experience in customer service or a related role.
Excellent written and verbal communication skills.
Strong problem-solving abilities and a customer-focused mindset.
Proficiency with customer service software and tools.
High school diploma or equivalent.
Preferred Qualifications:
Familiarity with the tech industry or software products.
Experience working remotely and managing time effectively.
Additional Details
Why Join Us?
Be part of a growing company that’s revolutionizing business operations through innovative software.
Work with a diverse range of clients and industries, enhancing your skills and knowledge.
Enjoy a remote work environment with the flexibility of operating in Eastern Standard Time (EST).
Join a supportive team dedicated to customer satisfaction and professional growth.
If you’re passionate about helping others and want to contribute to a company making a real impact, we’d love to hear from you
