Customer Success Manager
Location:
South Africa
Type :
Full Time
Salary Level:
€2000-2500
Working Hours:
9am - 5pm CET+1
Overview
Our client is an innovative Nordic-based SaaS startup revolutionizing the way businesses manage their workflows through a cutting-edge, user-friendly platform. With a mission to empower companies with scalable solutions, they’re rapidly growing and poised to disrupt the industry. Their vision? To become the go-to software provider for small-to-medium enterprises across Europe and beyond. We’ve been tasked with finding an exceptional Customer Success Manager for our client, a dynamic SaaS startup. This is your chance to join a high-growth team and play a pivotal role in ensuring clients maximize the value of their software subscription. The ideal candidate is a proactive relationship-builder who thrives on helping clients succeed, with a knack for turning feedback into actionable improvements. You’ll work closely with clients to onboard them, drive adoption, and foster long-term loyalty—all while collaborating with internal teams to shape the product’s future.
Key Responsibilities
Client Onboarding & Support:
Guide new clients through the onboarding process, ensuring a seamless transition to the platform.
Provide personalized training and support to help clients achieve their business goals.
Account Management & Growth:
Build strong, trust-based relationships with clients to drive retention and reduce churn.
Identify upsell and cross-sell opportunities by understanding client needs and aligning them with product features.
Feedback & Collaboration:
Act as the voice of the customer, relaying insights to product and development teams to enhance the platform.
Monitor client health metrics and proactively address risks to satisfaction.
Required Skills & Qualifications
Ideal Candidate Profile:
Required Qualifications:
Proven experience in customer success, account management, or a similar role within a SaaS environment.
Strong interpersonal skills with a talent for building rapport and managing client relationships.
Comfortable with SaaS metrics (e.g., churn rate, NPS, MRR) and using CRM tools (e.g., HubSpot, Salesforce).
Excellent problem-solving abilities and a customer-first mindset.
Preferred Qualifications:
Experience at a startup or fast-paced tech company.
Familiarity with workflow management or productivity software.
Ability to work independently and adapt in a remote, evolving environment.
Additional Details
Here’s why this opportunity stands out:
Step into a high-impact role at a SaaS startup with massive growth potential—your work will shape its trajectory.
Work with innovative technology and clients who rely on it to transform their businesses.
